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Program: TransHelp - Peel Specialized Public Transit

Organizations: Region of Peel
Public Works - Transportation
Description of Services: Specialized public transit for eligible residents in Brampton, Caledon and Mississauga. This door-to-door service is called TransHelp

You may be eligible for TransHelp if you experience a barrier to using conventional public transit (such as Brampton Transit or MiWay) due to your physical, cognitive, visual, sensory or mental health disability

TransHelp is a shared ride service - the same as conventional public transit, light rail or train

Passengers pay the same fare as conventional public transit; however, payments are made in advance

TransHelp passengers are encouraged to use wheelchairs/scooters that comply with CSA standard. These wheelchairs, scooters and walkers are required to meet a specific size, weight and safety guideline

Taxi Scrip, a subsidized taxi service, is also available to TransHelp passengers

Fees: For service
Eligibility - Population(s) Served: To qualify for TransHelp, you must: 1. Live in Peel (Brampton, Caledon or Mississauga).2. Are living with a permanent or temporary disability that’s defined by the Ontario Human Rights Code. This includes — but isn’t limited to — a visual, physical, sensory, cognitive or mental health disability that a healthcare professional has confirmed. 3. Have a disability that sometimes or always stops you from using conventional public transit such as Brampton Transit or MiWay
Application: •One-way trip costs $3.75
•Return trip costs $7.50
•New passengers must prepay a minimum of $37.50 to open an account
•A monthly pass, which provides unlimited travel within that month, costs $124
Accessibility: Wheelchair Accessible      Wheelchair Accessible
Languages: English
Area(s) Served: Peel Region

Phone Numbers: Customer Service: 905-791-1015 ext 2
Toll-Free: 1-888-919-7800
Fax: 905-277-5864
Email: transhelp@peelregion.ca
Website: www.peelregion.ca/transhelp/
Address: 2 Copper Rd
Brampton, ON
L6T 4W5
Intersection: Tomken Rd and Steeles Ave E
Location: Brampton (Steeles Industrial Area)
Hours: Daily: 6am-1am (except statutory holidays) * Call Centre: Daily 8am-12midnight * Admin Office Mon-Fri 8:30am-4:30pm
Contacts: Lita D'Costa - (Acting) Supervisor, Client Services
905-791-1015 ext 6451 * lita.d'costa@peelregion.ca

 
This information is provided by thehealthline.ca. It was last completely updated on: 3/25/2025

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